Refund policy

Autoship Subscriptions

Our Autoship subscription allows you to schedule regular monthly shipments of supplements to your home.

Money-Back Guarantee:

Autoship subscriptions do not have any money-back guarantee. We encourage customers to try our products via the one-time purchase option to see if it works for their individual body before signing up for recurring monthly shipments with us.

Order Cancellation For Autoship Subscriptions:

Customers can cancel or skip any shipments via our self-service subscription portal. To ensure a smooth cancellation process, it is best to log into the subscription portal before the next charge date.

Should any assistance be required, or if cancellation of an order is needed that has already charged, kindly reach out to our support team.

Manage Your Subscription:

We understand that preferences may change. Therefore, you can log into our online self-service subscription portal and make any necessary adjustments at anytime. 


    One-time Purchases

    Money-Back Guarantee:

    60 days money-back guarantee from the delivery date of the first order of each unique product/bundle.

    Returns:

    Returns are only accepted within 60 days of the purchase date, and the item must be in its original condition.

    Refunds:

    • For money-back guarantee claims, please contact us at our support email: hello@botanislabs.com
    • Customers are responsible for return shipping costs.
    • Please note for late or missing refunds: There is often some processing time by the banks before a refund is reflected in your bank statement. Hence refrain from filing a dispute as it would delay the refund process, which can take up to 75 days depending on your bank's reviewing process. If we have processed your refund, and it’s not showing in your bank account after a few days, please get in touch with your bank.

     

    Return Process:

    • Contact our customer support at hello@botanislabs.com

    • Our team will provide you with return instructions and the appropriate return address.

    • Ship the item(s) back to the provided address: 

    • 312 W 2nd St
      Unit #A4889
      Casper, WY 82601

    • Once we receive and inspect the returned item(s), we will process your refund or exchange.

     

    Damaged or Defective Items:


    If you receive a damaged item, please contact us immediately with photos of the product. We will arrange for a replacement or refund at no additional cost to you.

    Non-Returnable Items:


    Certain items, such as gift cards and clearance items, may be non-returnable. This will be indicated on the product page.

    Denied on Delivery/Lost in Shipment:

    We ensure all deliveries are shipped out of our facility in perfect condition. In the case where deliveries are denied or lost in shipment, we cannot provide a refund.

    Exchanges:

    Exchanges are subject to product availability. If the desired item is out of stock, a refund will be issued instead.